IP address is blocked

Vyřešeno581 zhlédnutíWebSiteWebsite Wedos administrace
0

Good afternoon

After many openings, the site stops opening at all.
As I understand there are suspicions because of many visits from 1 IP.
Could you please remove this exception for this IP 213.134.165.67?

Role: Zákazník
Otázka je uzamčena pro nové odpovědi.
MB313456 Vybral nejlepší odpověď 18. 12. 2024
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144.86K Odpověď od WEDOS Internet, a.s. 0 Komentář

What is the error message?

ventaair.cz has been placed on a service version of WEDOS Global Protection. We do not apply manual exceptions to this version of the protection service, so you may continue being blocked until the IP is no longer perceived as an abuse/threat.

Role: Podpora Web: https://kb.vedos.cz Vizitka: VEDOS Specialista na Znalostní bázi
MB313456 Vybral nejlepší odpověď 18. 12. 2024
0
144.86K Odpověď od WEDOS Internet, a.s. 0 Komentář

Hello,

I don’t see 213.134.165.67 on any blacklist we use. Which site are you trying to access? Can you diagnose the connection using the traceroute command (see your operating system manual, or look it up online)?

Role: Podpora Web: https://kb.vedos.cz Vizitka: VEDOS Specialista na Znalostní bázi
MB313456 Odpověděl na otázku 4. 12. 2024
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The site opens from mobile internet, but specifically from this IP the site doesn’t load

Role: Zákazník
MB313456 Změnil status na publikováno 4. 12. 2024
0

Is there an option to change the protection version or other alternatives?

Role: Zákazník
MB313456 Změnil status na publikováno 4. 12. 2024
0
144.86K Odpověď od WEDOS Internet, a.s. 0 Komentář

Yes, if you obtain your own version, you can manage your own blacklist/whitelist. For more information, see the product site, the price list has a list of featues available for each plan.

The option to blacklist/whitelist IPs is quite difficult to manage, though, so it is featured among the higher-tier plans.

Role: Podpora Web: https://kb.vedos.cz Vizitka: VEDOS Specialista na Znalostní bázi
MB313456 Odpověděl na otázku 4. 12. 2024