root password problem

202 zhlédnutíVirtuální serveryVPS ON
0

Hello,

I’ve installed Ubuntu image on my VM and setup password as showed in this tutorial https://kb.wedos.com/cs/webhosting/vps-on-instalace-pripraveneho-os/. The problem is that I need to restart the VM for password to be set up but when I restart, the password field becomes empty and I can’t login. Is there some workaround?

Thanks!

Role: Zákazník
AV330265 Odpověděl na otázku 21. 5. 2022
0
TJ285257 31.02K - WEDOS Internet, a.s. 0 Comments

Hello,

If you are setting a password in the Nebula administration, you must first turn off the server, set the password and then turn on the server from the Nebula administration.

Role: Podpora
TJ285257 Odpověděl na otázku 20. 5. 2022
0

I’ve tried that, waited till the VM would be completely off but still when I turn it on, the PASSWORD field becomes empty and I can’t login

Role: Zákazník
TJ285257 Změnil status na publikováno 20. 5. 2022
0
TJ285257 31.02K - WEDOS Internet, a.s. 0 Comments

Hello,

where do you enter the new password? Via SSH or VNC in Nebula? Are you sure you are entering the password correctly? A different keyboard layout can also be a problem, for example when connecting via VNC.

Role: Podpora
TJ285257 Odpověděl na otázku 20. 5. 2022
0

My bad, let me be precise to be sure we are on the same page.

  1. I turn the VM off in nebula and wait for the poweroff state
  2. I fill in the PASSWORD attribute

Next

  1. I turn on the VM
  2. I wait for the state to become ACTIVE
  3. Sync or refresh the page

PASSWORD attribute field is empty and when I try to log in, I get Incorrect password error.

What I’ve tried:

  • login via VNC in nebula, using root as username
  • login via ssh root@my.vm.ip
  • using only numbers as a password to make sure it’s not keyboard layout
  • using complicated password to make sure nebula is not rejecting my stupid password
  • copying password when using ssh
  • using VNC, I’ve tried typing the password to the username field first to make sure it’s correct and copying it from there
Role: Zákazník
TJ285257 Změnil status na publikováno 21. 5. 2022
0

Also, I’ve just noticed failed to start monero mining service error during the VM startup. Not sure why it’s there even…

Role: Zákazník
TJ285257 Změnil status na publikováno 21. 5. 2022
0
TJ285257 31.02K - WEDOS Internet, a.s. 0 Comments

Hello,

monero mining is a cryptocurrency mining service. If you are not sure that the atto service on your VPS has nothing to do, then you probably have a compromised server and this may be the reason that you cannot log into your VPS.

So if your vps is infected, I recommend reinstalling the vps or restoring it if you have a working backup.
Restoring from a backup from our side is possible for a fee of 500 CZK/excluding VAT, but we do not guarantee that this backup will not be infected as well.

Role: Podpora
TJ285257 Odpověděl na otázku 21. 5. 2022
0

Thanks, I didn’t have a chance to use it yet even, so nothing to restore there. How can I reinstall the VM? Just detach the image and attach a new one?

Role: Zákazník
TJ285257 Změnil status na publikováno 21. 5. 2022